Burgess Farm Industries

Burgess Farm Industries - VoIP Solution

Burgess Farm Industries opened a new centrally located distribution centre and warehouse in rural Farnborough, Hampshire to supply agricultural machinery and parts to the company’s 70 plus retail locations, and it quickly became clear that delivering voice and data communications to the site would be a challenge.  The nearest exchange was 20 kilometres away, and installing ISDN lines would be both costly and time-consuming.

The solution implemented was the installation of a VoIP enabled Avaya IP Office system.  Providing VoIP meant that a single, existing analogue line could deliver 8 simultaneous voice calls, thus negating the need for costly ISDN circuits.  Using this method Burgess was able to supply state-of-the-art communications to their employees whether they are in the office or on the road.

Voice over IP Ltd recommended private access DSL (i-Line), a cost-effective alternative to traditional Analogue, ISDN and leased line circuits.  i-Line links private broadband connections (MPLS) to existing analogue lines, enabling businesses and organisations to use DSL for wide area network and virtual private network communication without using the public Internet as the access medium.  As a result, Burgess has been able to use an existing analogue line on the property where its new centre is located to achieve Voice over IP capabilities through Voice over IP Ltd over a DSL network.

“If we had installed traditional lines, it would have taken us much longer to get up and running with a new system – if we’d been able to afford one at all – and it might have also cut deeply into our annual profits,” said Sarah Williamson, marketing manager at Burgess Farm Industries.  “IP Group has provided the perfect solution.”